Support

Before you buy

Before you buy, learn what Aorkuler's strengths and weaknesses are and whether it's right for your use case. Please read Why choose Aorkuler.

 

I. First time use

For first-time use, turn on both devices, calibrate the controller's geomagnetic sensor, and bind the tracker to complete the setup.

To experience tracking, make sure to move in an open outdoor area. For details, please refer to the Quick Start Guide.

II. Seek help during use

1. FAQ:

For some of our customers' frequently asked questions, please read FAQs.

2. Troubleshooting:

Try to trouble shoot by understanding what the indicator lights mean, please read the Troubleshooting.

Note:

If the above documents do not solve your problem or you do not have time to read them at the moment, please DIRECTLY send your question to Service@aorkuler.com, we will follow up your issue within 24 hours and try to give an effective solution.

III. Warranty claim

All quality-related defects on products(Tracker/Controller) sold directly by Aorkuler or Aorkuler's authorized resellers are covered by an warranty, starting from the date of purchase. Send your proof of purchase (order number or receipt) and a description of the quality problem to Service@Aorkuler.com .

 

IV. Returns & exchanges

Aorkuler offers a 30-day return window. If you have any questions, feel free to contact fast-responding customer service; any dissatisfaction/non-applicability, easy refunds, and refunds and cancellations don't involve the subscription fees, Simple, no worries.

JUST mail to Service@Aorkuler.com.

V. Upgrade Program

To protect our customers' investment, and with the possibility of recyclability and reusability in mind, Aorkuler are offering an Upgrade Program:  Existing customers can upgrade to a new  product at a discount of up to 45%. Please read the Upgrade Program.

Other: Documents download