FAQs

Yes, the Aorkuler Dog Tracker does not rely on cellular signal (mobile signal) to function. It uses a built-in GPS chip to directly connect to satellites for location data and an independent radio communication system to transmit data. Therefore, no matter which country you are in, even in remote areas without cellular signal, the Aorkuler Dog Tracker will still work properly.

The Aorkuler Dog Tracker uses radio communication for data transmission, and like all radio-based devices, the signal range is affected by obstacles. The best tracking performance is typically achieved when there is no obstruction between the two devices, and a height difference exists (for example, one device is positioned at a higher location). This is similar to how a car’s fuel consumption can vary depending on road conditions. The tracking range of the Aorkuler Dog Tracker in different environments is as follows: • Dense forests or shrubs: Usually up to a few hundred meters. • Sparse trees or low shrub areas: Tracking range can reach up to 1km (0.65 miles). • Open areas (unobstructed, with a height difference between devices): Maximum tracking range can reach up to 5.6km (3.5 miles). If you are using the Aorkuler in complex terrain, we recommend minimizing obstacles by using the controller at a higher position for better signal coverage. Additionally, to ensure a better tracking experience, Aorkuler has designed a disconnection-reconnect mechanism. When the signal is lost, the controller screen will mark the last received tracker coordinates with a red icon, prompting the user to go to that location to reconnect. Meanwhile, the controller will continuously search for the tracker’s signal and will immediately update the tracker’s latest position with a green icon once reconnected.

The Aorkuler Tracker is rated IP67 waterproof, specifically designed to meet the everyday activity needs of dogs. Whether it’s a walk in the rain, playing in the water, or running through mud, the tracker will function properly. It is also resistant to brief immersion in shallow water, so you don’t have to worry about damage when your dog plays in streams, shallow pools, or ponds. The Aorkuler controller is rated IP65 for everyday water resistance, protecting it from splashes and light rain. However, it should not be exposed to water for extended periods or submerged directly. To extend the lifespan of your device, we recommend drying it off after exposure to water and regularly checking the charging port to ensure it is clean and dry.

The Aorkuler Dog Tracker is suitable for dogs weighing over 5 kg (11 lbs) and is designed to be lightweight so it won’t interfere with your dog’s daily activities. • Tracker dimensions: 44mm × 44mm × 19mm (1.73 inches × 1.73 inches × 0.75 inches) • Tracker weight: 30g (1.06 oz) Installation method: The Aorkuler tracker is compatible with dog collars of all sizes and can be installed using the included holder and strap: • Place the tracker into the holder, ensuring it fits securely. • Attach one end of the strap to the holder, then loop it around the dog’s collar. • Secure the other end of the strap to the holder, ensuring a firm installation. After installation, the tracker should be positioned on top of the dog’s collar to maintain a strong GPS signal.

Yes, the Aorkuler official website supports international shipping, and all orders are shipped worldwide through international parcel delivery. The prices displayed on the website already include product costs, shipping fees, and applicable taxes, so no additional fees are required. Delivery time is approximately 3 days to 2 weeks, with some remote countries potentially requiring around 3 weeks. For more detailed delivery times, feel free to contact our customer service team anytime.

The Aorkuler Dog Tracker supports standard 5V 1A USB charging. To ensure optimal charging performance, it is recommended to use a 5V 1A USB charger or connect the charging cable directly to a computer’s USB port. Please avoid using chargers with a current higher than 5V 1A, as it may affect charging efficiency or shorten the device’s lifespan.

Currently, each controller can only pair with one tracker. Therefore, if you have multiple dogs, you will need to purchase a separate Aorkuler device set (one controller + one tracker) for each dog. Each set works independently and will not interfere with each other. If you need to purchase multiple Aorkuler device sets for your dogs, feel free to contact our customer service team, and we can offer you a reasonable discount.

Currently, the product architecture only supports one-to-one pairing. We are exploring optimization solutions. If there are any related upgrade plans, we will inform users in a timely manner.

Aorkuler dog GPS tracker provides continuous real-time tracking with location updates while in use. In this mode, it can last up to 24 hours—perfect for a full day of outdoor adventures. For typical daily use, such as two 45-minute dog walks per day, A can last approximately 15 days on a single charge.

Aorkuler collects data through GPS and sensors, then uses a proprietary algorithm to calculate the tracker’s direction and distance relative to the controller. For the best accuracy, keep the controller level and avoid placing it too close to other electronic devices to prevent interference. Following these guidelines will ensure you receive accurate directional guidance.