Frequently Asked Questions

Yes! The Aorkuler Dog Tracker does not rely on cellular networks at all. It uses GPS satellites for positioning and a dedicated radio frequency for direct communication between the tracker and controller.

This means it works anywhere in the world where GPS signals are available — which is virtually everywhere outdoors. No SIM card, no cellular coverage, no monthly fees required. Customers in over 50 countries use Aorkuler successfully.

The maximum tracking range is approximately 3.5 miles (5.6 km) in optimal conditions (open terrain with clear line of sight).

Range varies by environment:

• Open fields/plains: Up to 3.5 miles
• Light forest: 1.5–2.5 miles
• Dense forest: 0.5–1.5 miles
• Urban areas: 0.5–1 mile (buildings block signals)
• Hilly terrain: Reduced when hills block line of sight

Tip: For best signal, hold the controller higher (above shoulder height) to minimise obstacles between you and the tracker.

The tracker has an IPX6 water resistance rating, meaning it can withstand powerful water jets and heavy rain. Your dog can swim, play in puddles, or get caught in a downpour without damaging the device.

However, it is not designed for prolonged submersion (e.g. deep diving). If your dog regularly swims for extended periods, we recommend extra care when drying the device afterwards.

The tracker is suitable for dogs weighing over 5 kg (11 lbs). The compact, lightweight design (under 30g) won't bother even smaller dogs.

Tracker dimensions: 44mm × 44mm × 19mm (1.73" × 1.73" × 0.75")

Installation is simple:

1. Place the tracker into the included holder, ensuring it fits securely
2. Thread your dog's existing collar through the holder's strap slots
3. Position the tracker on top of the collar (not underneath)
4. Secure the strap tightly
5. Check that you can fit 2 fingers between the collar and your dog's neck

The tracker is compatible with dog collars of all sizes.

Bluetooth trackers like AirTags have very limited range (typically under 30 feet for direct connection) and rely on other devices in a network to locate your pet. In remote areas without smartphones nearby, they are essentially useless for real-time tracking.

Aorkuler provides up to 3.5 miles of direct GPS tracking range — no other devices or networks needed. You always have a direct line to your dog's location via the handheld controller. No phone required, no app required, no network required.

Most GPS pet trackers use cellular networks (like 4G) to transmit location data, which requires a SIM card and ongoing service fees. These trackers are cheaper to manufacture but pass the cost to you through monthly subscriptions.

Aorkuler uses proprietary direct radio communication between the tracker and controller, bypassing cellular networks entirely. This required significantly more R&D investment, but the result is a one-time purchase with no hidden fees — ever.

The Aorkuler tracker is compact in size and weight and can physically be used with cats that weigh over 5 kg (11 lbs). The low-power RF signal will not affect cats.

However, we currently market it primarily for dogs because the tracker works best in outdoor, open environments. Since many cats prefer to stay indoors or roam in dense urban areas (gardens, under fences, behind buildings), GPS performance may be reduced in these settings.

If your cat is an outdoor cat that roams in open or semi-rural areas, Aorkuler can work well for tracking them.

Yes, in principle. The Aorkuler tracker can be attached to any animal's collar or harness. It has been used by customers for tracking horses, goats, and other outdoor animals.

The key considerations are:

• Weight: The tracker weighs under 30g, so it's suitable for any animal that can wear a collar
• Environment: Works best outdoors with clear sky visibility for GPS
• Range: Up to 3.5 miles — ensure this is sufficient for your animal's roaming area

For very large properties or free-range livestock, the 3.5-mile range may not be sufficient. Contact us at service@aorkuler.com to discuss your specific use case.

Yes, we ship worldwide with free shipping on all orders! Delivery times vary by location:

• United States: 5–10 business days
• Canada: 7–14 business days
• Europe (incl. UK): 7–14 business days
• Australia / New Zealand: 10–18 business days
• Other regions: 14–21 business days

All orders include tracking information sent via email once shipped. Your order price includes all taxes and duties — no surprise charges on delivery.

We offer a 30-day money-back guarantee. If you're not completely satisfied with your Aorkuler tracker, you can return it within 30 days of receiving it for a full refund — no questions asked.

To initiate a return, contact us at service@aorkuler.com with your order number. We'll provide return instructions and process your refund once the item is received.

All Aorkuler products come with a 12-month warranty covering manufacturing defects and hardware malfunctions.

The warranty includes:

• Free replacement for defective units
• Technical support via email
• Firmware updates

The warranty does not cover physical damage, water damage beyond IPX6 rating, or normal wear and tear. For warranty claims, contact service@aorkuler.com with your order number and a description of the issue.

No. Aorkuler has no hidden fees and does not require registration, account creation, or app downloads. You can use it straight out of the box without any additional setup beyond the initial binding process between the controller and tracker.

Battery life depends on usage mode:

• Tracker: Up to 12 hours of continuous active tracking
• Controller: Up to 16 hours of continuous use

Battery life is affected by GPS update frequency, signal conditions, and temperature. Cold weather reduces battery performance. We recommend charging both devices fully before each outdoor adventure.

Tip: Unlike smartphone-based trackers that only provide 3–5 hours of GPS tracking, Aorkuler offers significantly longer real-time tracking duration.

The devices use 5V/1A charging via the included magnetic USB cables.

Charging tips:

• Use only the included cables or a standard 5V/1A USB charger
• Avoid fast chargers (high amperage can damage the battery)
• Full charge takes approximately 2–3 hours
• Red light flashes while charging, turns off when complete
• Store at 50% charge if not using for extended periods

Yes, when properly calibrated. The controller uses a geomagnetic sensor (digital compass) that requires calibration.

To calibrate:

1. Turn on the controller
2. Hold it level
3. Wave it in an infinity (∞) pattern 3–5 times
4. Repeat if direction seems off

Important: Accuracy can be affected by nearby metal objects, electronics, or magnetic fields. Move away from cars, phones, and metal structures for best results. The Aorkuler 2 allows you to hold the controller at a comfortable angle for both gripping and viewing.

Initial binding or re-binding your devices:

1. Turn off both devices
2. Place them within 1 metre of each other
3. Turn on the controller first, then the tracker
4. On the controller, enter the binding menu
5. When the tracker's blue light blinks, press the tracker's ON/OFF button to complete binding

After binding, you typically won't need to unbind unless a device is lost or you're pairing a replacement. If binding fails repeatedly, contact support for assistance.

This is normal during initial startup. The GPS needs time to acquire satellite signals.

Steps to resolve:

1. Make sure you are outdoors in an open area with clear sky visibility
2. Avoid standing near tall buildings, dense tree cover, or indoors
3. Wait 30 seconds to 2–3 minutes for the GPS to update
4. Keep the controller and tracker within a few metres of each other during initial connection

GPS updating takes slightly longer than cellular-assisted trackers because Aorkuler operates entirely without cellular networks. A little patience during the first connection is normal.

When the wireless connection between the controller and tracker is lost, the controller will display an offline warning along with a red icon marking the last known position of the tracker.

What to do:

1. Walk towards the last known location shown on the controller
2. Hold the controller higher (above shoulder height) for better signal reception
3. Move to higher ground if possible — elevation helps with signal range
4. Once you're within range again, the connection will automatically re-establish

This disconnect–reconnect mechanism is designed to guide you to your dog's last known position, even when the signal is temporarily lost.

This is almost always a compass calibration issue. The controller's geomagnetic sensor can be affected by nearby magnetic or electronic interference.

To fix:

1. Move away from cars, phones, metal fences, and electronic devices
2. Hold the controller level and steady
3. Wave it in an infinity (∞) pattern 3–5 times to recalibrate
4. Ensure you're holding the controller level when checking direction — tilting it can cause inaccurate readings

Avoid placing electronic devices (smartphones, tablets) directly next to the controller, as magnetic fields can affect directional accuracy.

If your device won't power on or charge:

1. Check the charging cable connection — the magnetic USB cables need to be properly aligned with the charging contacts
2. Try a different USB port or charger — use a standard 5V/1A charger, not a fast charger
3. Clean the charging contacts — dirt, dust, or moisture can prevent charging. Wipe gently with a dry cloth
4. Let it charge for at least 30 minutes before attempting to turn on a completely drained device

If the device still won't respond after trying all of the above, contact us at service@aorkuler.com for warranty support.

At this stage, Aorkuler does not have a smartphone app. The tracker communicates directly with the handheld controller — no phone required.

This is a deliberate design choice. By not connecting to a smartphone or the internet, Aorkuler guarantees absolute privacy and security of your data. There is no account to create, no personal data collected, and no location data stored on any server.

The controller gives you everything you need: real-time direction, distance, and sound/light commands to locate your dog.

Currently, Aorkuler does not offer an e-fence feature. This is because the accuracy of virtual boundary alerts in areas with poor or no cellular signal tends to be unreliable, which can cause false alarms and a poor user experience.

Rather than offering a feature that may not work consistently in the environments Aorkuler is designed for (rural areas, forests, mountains), we've focused on providing the most accurate real-time tracking experience possible.

We are continuously evaluating new features based on customer feedback, and e-fence functionality may be considered for future product versions.

The Aorkuler controller shows your dog's direction and distance in real time using a radar-style display — rather than a map view. Many users prefer this because it gives immediate, intuitive guidance on where to walk, without needing to interpret a map.

The controller also shows whether your dog is moving closer or further away, which is especially useful when actively searching. The sound and light features let you pinpoint your dog's exact location once you're within close range.

Yes! The Double Dog Kit allows you to track two dogs with a single controller. Each dog wears their own tracker, and you can switch between them on the controller screen.

The controller displays one dog's location at a time, but switching between dogs takes just a button press. Both trackers operate independently and maintain their own GPS positioning in the background.

Switching between dogs is quick and easy:

1. Press the designated switch button on your controller (the side button)
2. The screen will display the second dog's name and location
3. Press again to switch back to the first dog

You can name each dog in the controller settings to easily identify which tracker you're viewing. Both trackers continue updating their GPS position in the background, even when not actively displayed on screen.

Currently, the Aorkuler controller supports a maximum of two trackers paired to one controller. If you have more than two dogs, you would need an additional controller and tracker kit.

We understand multi-dog households have unique needs and are exploring options for future products. Feel free to share your feedback with us at service@aorkuler.com.