FAQs

Yes, the Aorkuler Dog Tracker does not rely on cellular signal (mobile signal) to function. It uses a built-in GPS chip to directly connect to satellites for location data and an independent radio communication system to transmit data. Therefore, no matter which country you are in, even in remote areas without cellular signal, the Aorkuler Dog Tracker will still work properly.
In fact, our customers are already using it with confidence in a wide range of regions, including the United States, Canada, the United Kingdom, New Zealand, Austria, Australia, France, Germany, Ireland, Hungary, Spain, Italy, Poland, Finland, Slovakia, the Netherlands, Switzerland, Israel, Taiwan,China, and Hong Kong,China.

The Aorkuler Dog Tracker uses radio communication for data transmission, and like all radio-based devices, the signal range is affected by obstacles. The best tracking performance is typically achieved when there is no obstruction between the two devices, and a height difference exists. The tracking range in different environments is:
• Dense forests or shrubs: up to a few hundred meters.
• Sparse trees or low shrubs: up to 1km (0.65 miles).
• Open areas: up to 5.6km (3.5 miles).
The controller will mark the last signal location if the signal is lost and try reconnecting automatically when possible.

The Aorkuler Tracker is rated IP67 waterproof. It can handle rain, splashes, and shallow water activities. The controller is IP65 water-resistant but should not be submerged. Dry the devices after water exposure and check the charging port regularly.

The tracker is designed for dogs over 5 kg (11 lbs). It’s lightweight and easy to install using the included holder and strap. Attach it to the dog collar securely and place it on top of the collar for better GPS signal.

Yes. The prices shown on our site include product cost, shipping, and taxes. Delivery usually takes 3 days to 2 weeks, and up to 3 weeks for remote regions. No extra fees will be charged.

Use a 5V 1A USB charger or connect to a computer USB port. Avoid higher current chargers to ensure safety and device longevity.
While charging, the red indicator light blinks once every 2 seconds. It turns off when fully charged, which typically takes about 3 hours.

Currently, one controller can only pair with one tracker. If you have more than one dog, you will need a separate set for each. Each set operates independently and won’t interfere with each other.

We are exploring this possibility. If any updates become available, we’ll inform our users promptly.

Up to 24 hours in real-time tracking mode. For regular daily walks (2x 45 min), it lasts about 15 days on a full charge.

1. Power on both devices. Press and hold the circular button on the front of the controller to enter the menu. Use the side power button to select the “Remove” option and press the circular button again to confirm. The “Remove” option will change to “Removing.”
2. The tracker will start flashing a blue light. Press the power button on the tracker, and you should hear a beep.
3. Now, enter the controller menu again, select the “Bind” option, and press the circular button to confirm. The “Bind” option will change to “Binding.”
4. The tracker will flash the blue light again. Press the power button on the tracker, and you should hear another beep. The controller will then show the C and T position icons at the top center, confirming a successful pairing.

🔁 Quick visual guide to rebinding the controller and tracker.

The direction and distance are calculated using GPS and sensors. Keep the controller level and away from electronics to reduce interference.