Frequently Asked Questions

Yes! The Aorkuler Dog Tracker does not rely on cellular networks at all. It uses GPS satellites for positioning and a dedicated radio frequency for direct communication between the tracker and controller.

This means it works anywhere in the world where GPS signals are available — which is virtually everywhere outdoors. No SIM card, no cellular coverage, no monthly fees required. Customers in over 50 countries use Aorkuler successfully.

The maximum tracking range is approximately 3.5 miles (5.6 km) in optimal conditions (open terrain with clear line of sight).

Range varies by environment:

• Open fields/plains: Up to 3.5 miles
• Light forest: 1.5–2.5 miles
• Dense forest: 0.5–1.5 miles
• Urban areas: 0.5–1 mile (buildings block signals)
• Hilly terrain: Reduced when hills block line of sight

Tip: For best signal, hold the controller higher (above shoulder height) to minimise obstacles between you and the tracker.

The tracker has an IP67 water resistance rating, meaning it can withstand powerful water jets and heavy rain. Your dog can swim, play in puddles, or get caught in a downpour without damaging the device.

However, it is not designed for prolonged submersion (e.g. deep diving). If your dog regularly swims for extended periods, we recommend extra care when drying the device afterwards.

The tracker is suitable for dogs weighing over 5 kg (11 lbs). The compact, lightweight design (under 30g) won't bother even smaller dogs.

Tracker dimensions: 44mm × 44mm × 19mm (1.73" × 1.73" × 0.75")

Installation is simple:

1. Place the tracker into the included holder, ensuring it fits securely
2. Thread your dog's existing collar through the holder's strap slots
3. Position the tracker on top of the collar (not underneath)
4. Secure the strap tightly
5. Check that you can fit 2 fingers between the collar and your dog's neck

The tracker is compatible with dog collars of all sizes.

Bluetooth trackers like AirTags have very limited range (typically under 30 feet for direct connection) and rely on other devices in a network to locate your pet. In remote areas without smartphones nearby, they are essentially useless for real-time tracking.

Aorkuler provides up to 3.5 miles of direct GPS tracking range — no other devices or networks needed. You always have a direct line to your dog's location via the handheld controller. No phone required, no app required, no network required.

Most GPS pet trackers use cellular networks (like 4G) to transmit location data, which requires a SIM card and ongoing service fees. These trackers are cheaper to manufacture but pass the cost to you through monthly subscriptions.

Aorkuler uses proprietary direct radio communication between the tracker and controller, bypassing cellular networks entirely. This required significantly more R&D investment, but the result is a one-time purchase with no hidden fees — ever.

The Aorkuler tracker is compact in size and weight and can physically be used with cats that weigh over 5 kg (11 lbs). The low-power RF signal will not affect cats.

However, we currently market it primarily for dogs because the tracker works best in outdoor, open environments. Since many cats prefer to stay indoors or roam in dense urban areas (gardens, under fences, behind buildings), GPS performance may be reduced in these settings.

If your cat is an outdoor cat that roams in open or semi-rural areas, Aorkuler can work well for tracking them.

Yes, in principle. The Aorkuler tracker can be attached to any animal's collar or harness. It has been used by customers for tracking horses, goats, and other outdoor animals.

The key considerations are:

• Weight: The tracker weighs under 30g, so it's suitable for any animal that can wear a collar
• Environment: Works best outdoors with clear sky visibility for GPS
• Range: Up to 3.5 miles — ensure this is sufficient for your animal's roaming area

For very large properties or free-range livestock, the 3.5-mile range may not be sufficient. Contact us at service@aorkuler.com to discuss your specific use case.

Yes, we ship worldwide with free shipping on all orders! Estimated delivery times vary by location:

• United States: 5–10 business days
• Canada: 7–14 business days
• Europe (incl. UK): 7–14 business days
• Australia / New Zealand: 10–18 business days
• Other regions: 14–21 business days

Orders may arrive sooner than the estimates above.

All prices include shipping, taxes, and duties. However, due to changes in customs policies, additional charges may occasionally apply upon delivery. If you’re asked to pay any extra fees, please send us a photo of the payment receipt or proof of payment via service@aorkuler.com, and we’ll reimburse those charges.

We offer a 30-day money-back guarantee. If you're not completely satisfied with your Aorkuler tracker, you can return it within 30 days of receiving it for a full refund — no questions asked.

To initiate a return, contact us at service@aorkuler.com with your order number. We'll provide return instructions and process your refund once the item is received.

All Aorkuler products come with a 12-month warranty covering manufacturing defects and hardware malfunctions.

The warranty includes:

• Free replacement for defective units
• Technical support via email
• Firmware updates

The warranty does not cover physical damage, water damage beyond IP67 rating, or normal wear and tear. For warranty claims, contact service@aorkuler.com with your order number and a description of the issue.

No. Aorkuler requires no registration, account creation, or app downloads, and has no subscription fees. Complete sets come pre-paired and are ready to use out of the box. If a tracker or controller is replaced separately, it will need to be paired with your existing device before use.

Battery life depends on usage mode:

• Tracker: Up to 12 hours of continuous active tracking
• Controller: Up to 16 hours of continuous use

Battery life is affected by GPS update frequency, signal conditions, and temperature. Cold weather reduces battery performance. We recommend charging both devices fully before each outdoor adventure.

Tip: For your dog’s safety, keep Aorkuler on and tracking throughout outdoor activities when tracking is needed. When your dog is safely at home or tracking is no longer needed, you can turn off the devices to conserve battery life.

The devices use 5V/1A charging via the included magnetic USB cables.

Charging tips:

• Use the original charging cable included in the package with a 5V/1A USB power adapter or a computer USB port.
• Avoid fast chargers (high amperage can damage the battery)
• Full charge takes approximately 2–3 hours
• Red light flashes while charging
• Once charging is complete, disconnect the charging cable from the power source.
• Store at 50% charge if not using for extended periods

Yes.

For best accuracy:

1. Calibrate the digital compass: Turn on the controller and swing your arm in a figure-eight (∞) pattern 3–5 times.
2. Check the direction: Hold the controller level and wait a few seconds for the GPS and direction display to update.
3. Avoid interference: Keep the controller and tracker away from metal objects and electronics, such as phones, keys, and electronic dog training collars, which can affect directional accuracy.

If the direction seems off, recalibrate the compass away from potential sources of interference.

You normally don't need to re-bind your devices. Binding is only needed during initial setup or when replacing a faulty, lost, or updated device.

1. Initial binding or normal re-binding

• Turn on the controller and tracker.
• When the controller displays “Bind the tracker,” press and hold the round button on the front of the controller to enter the menu, then select Bind.
• When the tracker’s blue light starts flashing, briefly press the ON/OFF button on the tracker you want to bind. If needed, press it several times.
• Wait for the tracker to restart automatically. Binding is complete once it restarts.

2. Replacing a lost or faulty device

If a tracker or controller has been lost or replaced, first remove the previous pairing, then bind the replacement. You don't need the lost or faulty device for this process.

Step 1: Remove the previous pairing

• Turn on the controller and the tracker you want to keep or pair.
• Press and hold the round button on the front of the controller to enter the menu, then select Remove.
• When the tracker's blue light starts flashing, briefly press the ON/OFF button on the tracker. If needed, press it several times.
• Wait for the tracker to restart automatically. The previous pairing has now been removed.

Step 2: Bind the devices

• Press and hold the controller’s round button to enter the menu, then select Bind.
• When the tracker's blue light starts flashing, briefly press the ON/OFF button on the tracker you want to bind. If needed, press it several times.
• Wait for the tracker to restart automatically. The new pairing is complete.

If binding fails repeatedly, please contact our support team for assistance.

If your device won't power on or charge:

1. Clean the charging contacts — disconnect the cable and gently wipe the metal contacts on both the device and charging cable with a soft cloth and rubbing alcohol. Allow them to dry completely.
2. Charge for at least 2 hours  — use a standard 5V/1A USB power adapter or a computer USB port. Leave the device charging continuously for the full 2 hours, even if there are no lights or other signs of a response.

 
 If the device still won't respond after trying all of the above, contact us at service@aorkuler.com for warranty support.

This is normal during startup. The GPS needs time to acquire satellite signals.

Steps to resolve:

1. Move outdoors: Place the devices in an open area with a clear view of the sky. Avoid indoor areas, tall buildings, and dense tree cover.
2. Keep the devices still: Before GPS positioning is complete, do NOT attach the tracker to your dog's collar or move either device. Movement can significantly increase the time needed to acquire a GPS fix.
3. Wait for GPS positioning: Allow 30 seconds to 2–3 minutes for the GPS to update. The first positioning may take longer under some conditions.
4. Keep the devices close: Keep the controller and tracker close during initial connection.

Aorkuler operates without cellular networks, so GPS positioning relies on satellite signals directly. Allowing the devices to acquire a GPS fix while stationary and outdoors helps ensure a smoother startup.

When the wireless connection between the controller and tracker is lost, the controller will display an offline warning along with a red icon marking the last known position of the tracker.

What to do:

1. Walk towards the last known location shown on the controller
2. Hold the controller higher (above shoulder height) for better signal reception
3. Move to higher ground if possible — elevation helps with signal range
4. Once you're within range again, the connection will automatically re-establish

This disconnect–reconnect mechanism is designed to guide you to your dog's last known position, even when the signal is temporarily lost.

This is almost always a compass calibration issue. The controller's geomagnetic sensor can be affected by nearby magnetic or electronic interference.

To fix:

1. Move away from cars, phones, metal fences, and electronic devices
2. Hold the controller level and steady
3. Wave it in an infinity (∞) pattern 3–5 times to recalibrate
4. Ensure you're holding the controller level when checking direction — tilting it can cause inaccurate readings

Avoid placing electronic devices (smartphones, tablets) directly next to the controller, as magnetic fields can affect directional accuracy.

At this stage, Aorkuler does not have a smartphone app. The tracker communicates directly with the handheld controller — no phone required.

This is a deliberate design choice. By not connecting to a smartphone or the internet, Aorkuler guarantees absolute privacy and security of your data. There is no account to create, no personal data collected, and no location data stored on any server.

The controller gives you everything you need: real-time direction, distance, and sound/light commands to locate your dog.

Currently, Aorkuler does not offer an e-fence feature. This is because the accuracy of virtual boundary alerts in areas with poor or no cellular signal tends to be unreliable, which can cause false alarms and a poor user experience.

Rather than offering a feature that may not work consistently in the environments Aorkuler is designed for (rural areas, woods, mountains), we've focused on providing the most accurate real-time tracking experience possible.

We are continuously evaluating new features based on customer feedback, and e-fence functionality may be considered for future product versions.

The Aorkuler controller shows your dog's direction and distance in real time using a radar-style display — rather than a map view. Many users prefer this because it gives immediate, intuitive guidance on where to walk, without needing to interpret a map.

The controller also shows whether your dog is moving closer or further away, which is especially useful when actively searching. The sound and light features let you pinpoint your dog's exact location once you're within close range.

Yes! The Aorkuler Tracker 2 supports tracking up to two dogs with one controller. Each dog wears their own tracker. To switch between dogs, double-press the round button on the front of the controller. The screen will display the selected dog's tracking information.

Tracker 2 sets shipped with the latest firmware support two-dog tracking. If you purchased your Tracker 2 before June 2026, please check your controller's firmware:

1. Turn on the controller and press and hold the round button on the front to enter the menu.
2. Check the top of the screen: new firmware displays the number 1 or 2, while older firmware displays no number. The selected menu option also has a green background on new firmware and a gray background on older firmware.

If your controller has older firmware, we can guide you through a free update using your smartphone. Please email our support team for assistance.

Note: Earlier hardware versions, including the Aorkuler Pro, do not support two-dog tracking. If you have an older model, you may be eligible for our Upgrade program.

Yes! If your Tracker 2 controller has the latest firmware or can be updated to support two-dog tracking, you can purchase a second Tracker 2 tracker separately and pair it with your existing controller. If a firmware update is needed, please contact our support team for free assistance.

One controller supports a maximum of two dogs.