Frequently Asked Questions

Yes! The Aorkuler Dog Tracker does not rely on cellular networks. It uses GPS satellites for positioning and a dedicated radio frequency for communication between the tracker and controller.

This means it works anywhere in the world where GPS signals are available — which is virtually everywhere outdoors. No SIM card, no cellular coverage, no monthly fees required.

The maximum tracking range is approximately 3.5 miles (5.6 km) in optimal conditions (open terrain with clear line of sight).

Range varies by environment:

• Open fields/plains: Up to 3.5 miles
• Light forest: 1.5-2.5 miles
• Dense forest: 0.5-1.5 miles
• Urban areas: 0.5-1 mile (buildings block signals)
• Hilly terrain: Reduced when hills block line of sight

The tracker has an IPX6 water resistance rating, which means it can withstand powerful water jets and heavy rain. Your dog can swim, play in puddles, or get caught in a downpour without damaging the device.

However, it is not designed for prolonged submersion. If your dog regularly swims for extended periods, we recommend the optional waterproof silicone case for extra protection.

The tracker is suitable for dogs of all sizes. The compact, lightweight design (under 30g) won't bother even small dogs.

Installation is simple:

1. Thread your dog's existing collar through the tracker's strap slots
2. Position the tracker on top of the collar (not underneath)
3. Secure the strap tightly
4. Check that you can fit 2 fingers between the collar and your dog's neck

Yes, we ship worldwide! Delivery times vary by location:

• United States: 5-10 business days
• Canada: 7-14 business days
• Europe: 7-14 business days
• Australia/NZ: 10-18 business days
• Other regions: 14-21 business days

All orders include tracking information sent via email once shipped. Import duties and taxes may apply for international orders.

All Aorkuler products come with a 12-month warranty covering manufacturing defects and hardware malfunctions.

The warranty includes:

• Free replacement for defective units
• Technical support via email
• Firmware updates

The warranty does not cover physical damage, water damage beyond IPX6 rating, or normal wear and tear. For warranty claims, contact service@aorkuler.com with your order number.

Battery life depends on usage:

• Tracker: Up to 12 hours of continuous active tracking
• Controller: Up to 16 hours of continuous use

Battery life is affected by GPS update frequency, signal conditions, and temperature. Cold weather reduces battery performance. We recommend charging both devices fully before each outdoor adventure.

The devices use 5V/1A charging via the included magnetic USB cables.

Charging tips:

• Use only the included cables or a standard 5V/1A USB charger
• Avoid fast chargers (high amperage can damage the battery)
• Full charge takes approximately 2-3 hours
• Red light flashes while charging, turns off when complete
• Store at 50% charge if not using for extended periods

Yes, when properly calibrated. The controller uses a geomagnetic sensor (digital compass) that requires calibration.

To calibrate:

1. Turn on the controller
2. Hold it level
3. Wave it in an infinity (∞) pattern 3-5 times
4. Repeat if direction seems off

Accuracy can be affected by nearby metal objects, electronics, or magnetic fields. Move away from cars, phones, and metal structures for best results.

If you need to rebind your devices (e.g., after a reset or when pairing a new tracker):

1. Turn off both devices
2. Place them within 1 meter of each other
3. Turn on the controller first, then the tracker
4. On the controller, enter the binding menu (consult your manual for model-specific steps)
5. Follow the on-screen prompts to complete pairing

If binding fails repeatedly, contact support for assistance.

Yes! The Double Dog Kit allows you to track two dogs with a single controller. Each dog wears their own tracker, and you can switch between them on the controller screen.

The controller displays one dog's location at a time, but switching between dogs takes just a button press. Both trackers operate independently and maintain their own GPS positioning.

Switching between dogs is quick and easy:

1. Press the designated switch button on your controller (usually the side button)
2. The screen will display the second dog's name and location
3. Press again to switch back to the first dog

You can name each dog in the controller settings to easily identify which tracker you're viewing. Both trackers continue updating their GPS position in the background, even when not actively displayed.