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Quick Solutions

Troubleshooting Guide

Having an issue with your Aorkuler tracker? Watch our Beginner’s Guide & Common Mistakes to Avoid video and see indicator light meanings below.

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Power & Charging

My tracker won't charge. How can I check it?

If your tracker doesn't appear to charge, the charging contacts may need cleaning.

  1. Disconnect the tracker from the charging cable.
  2. Gently clean the metal contacts on both the tracker and the cable using a soft cloth lightly dampened with rubbing alcohol.
  3. Allow the contacts to dry completely.
  4. Reconnect the tracker and charge it continuously for at least 2 hours using a 5V/1A USB power source.

Please let us know whether the tracker shows any lights, beeps, or other signs of activity after charging.

My tracker won't turn on. What should I do?

If your tracker won't turn on, try the following steps:

  1. Connect the tracker to a USB power source using the supplied charging cable.
  2. Use a standard 5V/1A USB power adapter or a computer USB port.
  3. Leave it charging continuously for at least 2 hours, even if the tracker shows no light or other signs of activity.
  4. Disconnect the cable and try turning the tracker on again.

If the tracker remains unresponsive, please contact our support team with your order number and a brief description of what happens when you press the power button.

Unbinding and Binding

How do I remove and re-bind my tracker to the controller?

If your tracker has lost its connection or needs to be paired again, follow these steps.

Step 1: Remove the existing pairing

  1. Turn on the controller and the tracker(s).
  2. Open the controller menu and select Remove.
  3. Wait for the tracker indicator lights to begin flashing blue.
  4. Press the power button on each tracker in sequence, following the controller's prompts.
  5. Wait for the tracker(s) to restart automatically.

Step 2: Bind the tracker(s) again

  1. Open the controller menu and select Bind.
  2. Follow the controller's prompts and press the power button on each tracker when requested.
  3. Wait for the pairing process to finish. A successful pairing should be followed by the expected confirmation and tracker restart.

Keep the devices close together throughout the process.

Reference video

Remove:  https://www.youtube.com/shorts/Z0bKiO2rk0M Bind: https://www.youtube.com/shorts/ofajSkkLTcc

GPS Positioning and Direction

Why is my tracker taking a long time to get a GPS signal?

If the GPS indicator keeps flashing, the tracker may still be searching for a GPS fix.

  1. Take the tracker outdoors to an open area with a clear view of the sky.
  2. Keep it away from buildings, dense tree cover, and large overhead obstructions.
  3. Allow the tracker some time to acquire its GPS position BEFORE attaching it to your dog's collar.
  4. Check whether the GPS indicator becomes solid.

A solid GPS indicator means the tracker has acquired a GPS fix. If it continues flashing in an open area, please contact our support team.

The controller seems to point in the wrong direction. Is my tracker working correctly?
  • Calibrate by waving the controller in an infinity (∞) pattern 3-5 times
  • Move away from metal objects, electronics, or magnetic sources
  • Keep the controller level when checking direction
  • Re-calibrate each time you turn on the controller
Understanding what the lights mean

Product Light Indicators

Your Aorkuler uses colored lights to communicate its status. Here's what each light pattern means.

Status Controller Tracker
Turn On — —
Turn Off — ● Red Light On for 3 Seconds
Low Battery ● Red Light Flashes Every 5 Seconds ● Red Light Flashes Every 5 Seconds
Charging ● Red Light Flashes Every 2 Seconds ● Red Light Flashes Every 2 Seconds
Fully Charged Red Light Off Red Light Off
Searching for GPS ● Green Light Flashes Every 2 Seconds ● Green Light Flashes Every 2 Seconds
GPS Located ● Green Light Flashes Every 5 Seconds ● Green Light Flashes Every 5 Seconds
Not Yet Bound ● Blue Light Flashes Every 5 Seconds ● Blue Light Flashes Every 5 Seconds
Waiting to Bind — ● Blue Light Flashes Every Second
Standby When Not Bound ● Blue Light Flashes Every 10 Seconds ● Blue Light Flashes Every 10 Seconds
Night LED Light — Red, Green, Blue Flashing Alternately
Avoid issues before they happen

Prevention Tips

Keep Devices Charged

Charge both tracker and controller overnight before outdoor adventures. Low battery is the most common cause of tracking issues.

Use in Open Areas

GPS works best outdoors in open spaces. Avoid starting in dense forests, urban canyons, or indoors where satellite signals are blocked.

Calibrate Regularly

Wave the controller in an infinity (∞) shape each time you turn it on to calibrate the geomagnetic sensor for accurate direction tracking.

Check Attachment

Before each use, verify the tracker is securely attached to the collar with the strap properly threaded and tightened.

Need More Help?
Additional resources available

Need More Help?

Still experiencing issues? We have several resources to help you get the most from your Aorkuler tracker.

Our support team typically responds within 24 hours with personalized assistance.

  • Setup Videos Step-by-step video guides
  • Quick Start Guide Complete setup process
  • Email Support Personalized assistance
View All Resources Watch Setup Videos
We're here to help

Still Having Issues?

If you've tried these solutions and are still experiencing problems, email us at service@aorkuler.com with your order number, description of the problem, and what you've already tried. We'll respond within 24 hours.

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