Politique de remboursement

 

Intro

Aorkuler provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

 

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

 

Warranty Timeline

 Item Warranty Period (Months)
Controller  12
Tracker 
 12

 

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Aorkuler’s warehouse for inspection, the refund process will begin.

 

  • Returns must include all accessories
  • Items must include original packaging
  • The product is in good condition, with no scratches on the body or screen, and the device is free from flooding and damage
  • For non-quality related, buyer is responsible for shipping costs
  • For non-quality related, Aorkuler only refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

 

It is not possible to process a request for a refund that have expired this 30-day window. For purchases not made directly through Aorkuler's online stores, please contact retailers for refunds. For quality-related issues, please see below.

 

 

Warranty Claims for Quality-Related Issues

 

All quality-related defects on items sold directly by Aorkuler.com are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).

 

Aorkuler's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

 

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 1 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

 

Process:

  • Buyer must provide sufficient proof of purchase
  • Aorkuler must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Aorkuler needs to have returned, warranties on those replacements are voided if the wrong item is returned to Aorkuler or if the defective item is not returned.

 

Valid proof of purchase:

  • Order number from online purchases made through Aorkuler.com
  • and sales receipt

 

 

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

 

It is not possible to process a warranty claim for items that have expired their original warranty timeframe.

 

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by Aorkuler quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

 

Not Covered Under Warranty and Refund:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Related accessories
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized resellers

 

Aorkuler is not liable for:

  • Loss of data incurred from use of Aorkuler products
  • Returning personal items sent to Aorkuler

 

When returning items with a prepaid shipping label provided by Aorkuler, Aorkuler takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Aorkuler does not provide refunds for items damaged in transit for non-quality related warranty claims.