If you've searched for Petfon recently and something felt off: the website looks frozen, the app isn't loading, customer service goes straight to a dead line. Your instincts are right.
Petfon has been discontinued. The app is gone from major app stores, new hardware is unavailable from any official retailer, and the manufacturer is unreachable. If you're still searching for one, or you already own one and it's stopped working, this post covers what happened, what your options are, and what to look for if you want a replacement that does what Petfon did.
Is Petfon Still Available in 2026?
No. Petfon is discontinued. The app has been removed from major app stores, the customer service line is disconnected, and no new stock is available from any official retailer. Any hardware purchased in 2026 (new or secondhand) is non-functional without the app.
Chewy still has a listing for the Petfon Smart Pet GPS Tracker II, but it's marked unavailable and sitting at 2.3 out of 5. One recent buyer summed it up plainly: "Called the manufacturer. Line discontinued. If no app, then the product is useless."
That's not a one-off complaint. It's the current state of the brand.
What Happened to Petfon?
Petfon quietly wound down over 2023 and 2024. Stock disappeared from Amazon from April 2023 onward, the app was pulled from app stores through 2024, and the official website hasn't been meaningfully updated since 2021.
The timeline, pieced together from user reports and retailer data:
April 2023: Petfon products begin going out of stock on Amazon one by one. No restock announcements.
Q3 2023: All Petfon listings on Amazon are completely discontinued. No return to the platform since.
Early 2024: User reports emerge of the Petfon app being removed from Google Play and unavailable for download. Some existing installations still work; new installs are impossible.
2024–2025: Chewy retains a listing with dwindling secondhand inventory. Trustpilot reviews accumulate from owners who can no longer log in, reinstall the app, or reach support. The official website's blog remains frozen in 2021. The only sign of life is a copyright year update in the footer.
March 2025: Multiple independent sources confirm full discontinuation. No official statement from Petfon was ever made.
Petfon never announced a shutdown. Owners found out when the app stopped working and nobody picked up the phone.
Can You Still Use a Petfon Tracker You Already Own?
Only if the Petfon app is still installed and actively working on your current phone. If you've switched devices, reset your phone, or need to reinstall the app, you can't do it. The app has been removed from both the App Store and Google Play.
If you're in the lucky position of still having it running on your original phone, it may continue to work until your OS updates break compatibility or the app's servers (if any remain active) go offline. That's not a foundation to rely on for keeping your dog safe.
Some Android users have reported sideloading an older APK file as a workaround, but this isn't recommended. It involves installing an unmaintained app from an unofficial source, and there's no guarantee of continued function or security.
The practical reality is this: if your Petfon stopped working and you need to track your dog, it's time to replace it.
What Made Petfon Worth Using?
Petfon had a genuinely good core concept: GPS tracking with no subscription fee, no cellular signal required, and radio-based communication between tracker and controller. For rural owners and hikers, that combination was hard to find.
It's worth saying plainly, because a lot of people who bought Petfon made a sensible decision at the time. The appeal was real:
No monthly fees, ever. Radio-based GPS that worked off-grid without cell coverage. A lightweight 27.6g tracker small enough for most breeds. Geofencing with escape alerts. Movement history so you could see where your dog had been. Even a voice command feature to call your dog remotely.
The execution had problems. Positioning accuracy was inconsistent, the app required Bluetooth to be active on your phone at all times, and the battery lasted only 8–12 hours. But the underlying idea was sound.
What killed it wasn't bad technology. It was a company that stopped maintaining the product and walked away without telling anyone.
What's the Best Petfon Alternative in 2026?
For a like-for-like replacement (no subscription, no cell signal required, radio-based GPS), the Aorkuler 2 is the closest actively-supported equivalent.
It works on the same principle as Petfon: GPS satellites locate your dog, a radio frequency signal transmits that position to a handheld controller you carry. No cellular network, no app dependency, no monthly fee. Ever. If the company were acquired tomorrow, the hardware would still work, because it doesn't rely on any server to function.
A few things Aorkuler does better than Petfon did: the external antenna on the controller gives stronger signal reception, location updates every 3 seconds are faster than Petfon's refresh rate, range reaches 3.5 miles in open terrain, and battery life on the collar runs up to 15 days. It's $249.99 as a single kit, $399.99 for the Double Dog Kit if you're tracking two dogs from one controller.
The trade-off (same as Petfon) is that there's no smartphone map view. You navigate by compass direction and distance on the handheld. For most owners who walk trails or manage rural properties, that's plenty. For owners who specifically want a map and are comfortable with cellular coverage, PitPat GPS ($159) is worth a look — cellular-based but with no monthly subscription, the SIM costs baked in permanently.
Check out the Aorkuler 2 here.
The Bottom Line
Petfon was a good idea that ran out of support. The no-subscription, off-grid tracking concept genuinely served dog owners that cellular trackers couldn't: rural owners, hikers, anyone outside reliable cell coverage. And then the app disappeared and nobody answered the phone.
If your dog currently has no working tracker because of this, don't leave that gap. A non-functioning device clipped to a collar doesn't keep your dog safe. It just feels like it does. Whatever you replace it with, make sure it's a product with a company actively behind it.
Frequently Asked Questions
Is Petfon discontinued?
Yes. Petfon is discontinued as of 2025. The app has been removed from major app stores, the customer service line is disconnected, and no new stock is available from official retailers. The brand made no public announcement. Owners found out when the app stopped working.
Can I still download the Petfon app?
No. The Petfon app has been removed from the App Store and Google Play. If you still have it installed on your current phone from before the removal, it may continue to work temporarily. If you need to reinstall it — after switching phones, for example — there is no official way to do so.
Will my Petfon tracker still work in 2026?
Only if the app is still installed and functional on your current device. The hardware requires the app to operate. If you've changed phones or need to reinstall the app, the tracker is non-functional. Its continued operation depends on existing installations remaining compatible with ongoing OS updates.
What's the best alternative to Petfon?
The Aorkuler 2 ($249.99) is the closest like-for-like replacement: no subscription, no cell signal required, radio-based GPS with a handheld controller. For urban and suburban owners who want a smartphone app, PitPat GPS ($159) offers cellular GPS tracking with no monthly fees.
Does Petfon have customer support?
No. The Petfon customer service line is disconnected. Multiple users have confirmed there is no way to reach the company by phone or email. The official website is inactive and has not been updated since 2021.
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